GENERAL TERMS AND CONDITIONS OF SALE
Article 1: Object
This hereby establishes the current General Terms and Conditions of Sale of services provided by
Bordeaux Bike Experience, that is to say, the organisation of guided tours by bike with a guide, following predefined routes, allowing one to discover the city of Bordeaux.
Visits are carried out in French, English or Spanish.
Article 2: General Rules
The hereby established General Terms and Conditions of Sale are reserved solely for consumers, defined under law and jurisprudence, acting exclusively on their own behalf.
In accordance with articles L. 111-1 and L. 111-3 from the Consumer Code, the main characteristics and price of Goods and Services sold electronically are available on the internet site: https://www.bordeaux-bike-experience.com . The hereby established General Terms and Conditions of Sale are applied to all sales of Goods and Services by the BORDEAUX BIKE EXPERIENCE Limited Liability Company. The hereby established General Terms and Conditions of Sale apply to all clients who participate in the services sold by BORDEAUX BIKE EXPERIENCE, even if the client has not reserved the service him/herself. By participating in the sold service, the client is deemed to have accepted the stated General Terms and Conditions of Sale. The Special Conditions of Sale of each tour (price, route chosen, etc), as well as the General Conditions of Sale will be in effect on http://www.bordeaux-bike- experience.com at of the date of confirming the reservation. BORDEAUX BIKE EXPERIENCE reserves the right to change all or a part of the hereby established General Terms and Conditions of Sale at any time. The client declares he or she has read the hereby established General Terms and Conditions of Sale before validating the reservation. The validation of the reservation implies full acceptance of the hereby established General Terms and Conditions of Sale.
Article 3: Reservation
Reservation of a service sold by BORDEAUX BIKE EXPERIENCE must be carried out at least 48 hours in advance. If you have not reserved within this time, BORDEAUX BIKE EXPERIENCE will not be able to guarantee the reservation.
3.2 Reservation procedures
Reservation of a service sold by BORDEAUX BIKE EXPERIENCE is made by telephone on +184.108.40.206.38.97, by e-mail at contact@bordeaux-bike- experience.com or directly on-line at https://www.bordeaux-bike-experience.com. In all the above cases, reservation is only deemed valid if BORDEAUX BIKE EXPERIENCE has confirmed so by e-mail.
Article 4: Payment
The CLIENT pays for his/her reservation by cb or cash on the day of the tour at the latest.
Article 5: Cancellations and Reimbursement
5.1 Cancellation of the reservation by the client
If the client intends to cancel his/her reservation, he/she must inform BORDEAUX BIKE EXPERIENCE at least 48hrs before the beginning of the reserved tour, by e-mail at the following address: email@example.com, by telephone at the following number: +220.127.116.11.38.97. Reimbursement will be carried out by bank transfer within the thirty days following cancellation. Any cancellation, made under 48 hrs before the date and time of the reserved service, will not be accepted or reimbursed by BORDEAUX BIKE EXPERIENCE. Any part or total interruption of the service on behalf of the client will not result in reimbursement or compensation.
5.2. Cancellation of the service by BORDEAUX BIKE EXPERIENCE
BORDEAUX BIKE EXPERIENCE reserves the right to cancel a reserved service if the safety or well-being of the participants are at stake. The decision to go ahead with the service or cancel it belongs to BORDEAUX BIKE EXPERIENCE. In the event of cancellation by BORDEAUX BIKE EXPERIENCE, the latter commits itself to reimbursing the client in full. If the service is stopped before having started, BORDEAUX BIKE EXPERIENCE commits itself to reimbursing all, or part of, the paid amount, after the latter has evaluating the sum. Reimbursement will be carried out by bank transfer within thirty days from the day of cancellation.
Article 6: Service
The contents of the service are laid out on the website http://www.bordeaux-bike- experience.com. BORDEAUX BIKE EXPERIENCE provides the client with an bike and its equipment, to undertake a predefined tour with a guide.
6.1 The bike and its equipment
The bike provided comes equipped with the following accessories: a bike lock (attached to the frame), a
poncho (if it rains), a protective helmet, and a bottle of water. The bike can carry a child’s seat if necessary.
6.2 Access to services
Access to services offered by BORDEAUX BIKE EXPERIENCE is open to minor children of 6 to 18 years old, provided he/she is accompanied by an adult and is within the height and weight limits mentioned below. The bike can be used by a person who measures 1m20cm and above, and weighs less than 110 kilos.
6.3 How the tour works
The meeting point is located at our garage: 13 rue Corcelle(s), 33000 BORDEAUX, at the arranged time, for all tours departing from Bordeaux.
It is absolutely necessary for the client to turn up at the meeting point at least 10 minutes prior to departure. Times indicated on the reservation confirmation receipt must be fully respected. If there are any late arrivals, this could result in cancellation of the Tour, with neither reimbursement nor compensation.
6.4 The guide
Prior to departure, the guide will talk you through the safety regulations, give out safety equipment and explain how the bike works. Only the guide will decide on the pace of the tour, what stops will be made, and on the itinerary, adapted according to what participants can manage. The guide reserves the right to cancel a tour, or change a route if the safety or well-being of the participants are at stake.
6.5 Condition of Client participation
The client agrees to cycle carefully at a sensible pace. The client declares that he/she is capable of using a bike and is fit enough to ride it. The client agrees to respect the Highway Code and the safety regulations given by BORDEAUX BIKE EXPERIENCE before departure. The client is forbidden from leaving the group, except if the guide has invited him/her to do so exceptionally. The client is solely responsible for his/her behavior on public roads. BORDEAUX BIKE EXPERIENCE will not be held accountable for any accident which resulted from the behavior of the client or third-party. It is the client’s responsibility to look after the electric bike, as well as all equipment.
6.6 Return of the bike
The CLIENT agrees to return the bike provided at the end of the tour. The bike must be returned to where it was taken at the bike storage facility : 46 rue Vital Carles 33000 BORDEAUX.
Article 7 : Responsibility and Insurance
BORDEAUX BIKE EXPERIENCE provides clients with a bike in proper working order, regularly serviced, which adheres to current regulations and safety requirements. BORDEAUX BIKE EXPERIENCE has taken out a liability insurance. Prior to the tour, the guide will go through safety regulations, which the client must agree to. Safety regulations are available for consultation and printable at the following address: https://www.bordeaux-bike-experience.com. Safety regulations are sent to each client who has reserved. The client is solely responsible for riding the Bike he/she is using. BORDEAUX BIKE EXPERIENCE cannot be held accountable for any damage caused to the client during the visit. The client is solely responsible for any damages he/she causes to third parties or other participants in the tour. Parents or legal representatives of a participating minor will be held responsible for any damage caused by the latter during the tour. The client is informed that he/she must take out liability insurance, covering him/her for cycling, in the event of any damages during the tour. If such an insurance has not been taken out, BORDEAUX BIKE EXPERIENCE cannot be held accountable for this lack of personal guarantee. Any penalties or fines which may have ensued from the client using the bike will be paid for exclusively by him/her.
Article 8: Loss, Theft or Damages
From the moment the bikes are made available to the moment they are returned by the client, the bike and its equipment are the responsibility of the client’s. The client is solely responsible for all loss, theft, or damage to the Bike and its equipment made available to him/her. In the event of loss, theft, or damage to the Bike and its equipment, the client agrees to pay compensation to BORDEAUX BIKE EXPERIENCE by way of damages evaluated at a maximum amount according to the updated norms available at this address http://www.bordeaux-bike- experience.com, which are the following: The following items broken, stolen or damaged: Theft or complete damage: €350; Key for bike lock €15; Tire: €30; Engine: €340; Frame: €350; Mud-guard: €35; Bell: €15; Luggage rack: €25; Brake disk: €35; Cable or cable transits: €20; Front lights: €20; Rear lights: €20; Spokes: €20; Front fork: €300; Chain: €25; Gears:€50; Sprocket wheel: €40; Handlebars: €40; Saddle: €50; Pedal: €35; SEE INSURANCE The client declares he/she has read this barometer and agrees to pay the predetermined damages fast soon as BORDEAUX BIKE EXPERIENCE makes the request. The client authorizes BORDEAUX BIKE EXPERIENCE in advance to ask for a direct debit authorization of €350 from his/her account the day before the tour takes place, having specified that this amount will not be transferred. In the event of possible damages, the client authorizes BORDEAUX BIKE EXPERIENCE to cash the deposit cheque.
Article 9 – Authorization to publish photographs
Whilst the tours and services are underway, photographs of clients may be taken. The client is informed and accepts that the photographs in which he/she features may be published by BORDEAUX BIKE EXPERIENCE for promotion purposes on its website, or on social networks such as Facebook, Instagram, Twitter… The client who does not wish the photographs in which he/she features to be published on BORDEAUX BIKE EXPERIENCE’S website must inform BORDEAUX BIKE EXPERIENCE before the tour starts, or afterwards by e-mail at the following address: contact@bordeaux-bike- experience.com
Article 10 – Conflict, Legal Authority and Applicable Law
The hereby established General Terms and Conditions have been written, interpreted and applied according to French law, the interpretation having been carried out in French, in the event the significance of a term or measure in the hereby established document were to be contested. In the event of a legal dispute, the French text, and not its translation into one or several languages, would be used as evidence.